Sunday, June 22, 2008

Netvault communication errors

When using Netvault backup software you might from time to time run into the error that when you start the Netvault GUI on a windows machine you get a popup with the error Communication Errors.

The reason for this is in most cases that you startup your laptop (or desktop) and initiate a VPN session to your datacenter where your Netvault server is running. Netvault somehow cannot handle this IP switching which happens when you initiate a VPN connection.

The quickest way to solve this problem is to open your local NetVault Configurator GUI and go to the “Service” tab. Here you will find that the current state of Netvault is running. Click the “Stop Service” button… wait for a couple of seconds and click the “Start Service” button. Now you should be able to start the Netvault GUI without any error.

I personally only encountered this problem in situations where I initiate a VPN connection to the office when I am working from a remote location and have to check the state of the backups.

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