The Active Session History for Oracle databases is providing you with a great tool to dive into the details of your database performance and will turn out to be a great tool to investigate user claims of bad performance. You can drill into all details for a certain moment in time to locate the reason for the bad performance of your database system.
In the below video you can get a quick overview of what the options are and this should give you a starting point to look for yourself in your own Oracle Enterprise Manager installation to find the added value of ASH.
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