Building a portal to help enterprises answer this question can be done by using many techniques and many architectures. In a recent blogpost at the Capgemini website I launched the first step to create a open blueprint for an Enterprise portal. The solution is not opensource however the architecture is open and free for everyone to use. The solution is based upon Oracle Weblogic and other Oracle components. The intention is to create a set of posts over time to expand on this subject.
The full article, named "The need for Enterprise Self Service Portals" can be found at the Oracle blog at capgemini.com among other articles I wrote on this website.
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